Privacy Policy — MOHARAZ

1. Information We Collect

• Personal Information: Name, phone number, email address, and shipping/billing addresses.
• Transaction Data: Order details, payments, invoices, and return/exchange history.
• Technical Data: IP address, browser, device info, cookies, and analytics data.
• Communication Records: Chats, emails, or calls with customer service (for verification).

2. How We Use Your Data

• To process and deliver your orders securely.
• To manage payments, refunds, and service follow-ups.
• To improve user experience, products, and services.
• To send order updates and promotional offers (if you consent).
• To comply with legal and tax requirements.

3. Cookies & Tracking

MOHARAZ uses cookies to improve functionality, remember preferences, and analyze usage. You can disable cookies in your browser, but some features may stop working properly.

4. Data Sharing

MOHARAZ does not sell personal data. We share limited info only with:

• Payment gateways & banks (for transaction processing)
• Delivery partners (for shipping your order)
• Authorized service centers (for warranty support)
• Legal authorities (only when required by law)

5. Data Security

We implement encryption, secure servers, and access controls to protect your data. However, no online system is 100% secure, and MOHARAZ cannot guarantee complete security against cyber threats.

6. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, and resolve disputes. Transaction and invoice records may be stored longer for accounting purposes.

7. Your Rights

• You can access or request deletion of your personal data (where permitted by law).
• You can opt out of marketing communications anytime.
• For data-related queries, contact MOHARAZ using the details below.

8. Children’s Privacy

MOHARAZ does not knowingly collect data from individuals under 18 years old. If such information is found, we delete it immediately.

9. Policy Updates

MOHARAZ may revise this policy from time to time to reflect service or legal changes. Updated versions will appear on this page with the revised date.

10. Contact Information

For privacy concerns or support, please reach out to our team: